Shame on them
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I was extremely disappointed in your answer to Marcia Glinsky’s letter [“Bum Voyage,” On the Spot, Jan. 20]. Glinsky used a travel agent who was working with Princess. Why did Princess and her travel agent book her into this situation? Where was the professionalism? Princess owes her a refund, not a credit, and her travel agent has some liability too. She placed her travel plans in supposedly professional hands and they failed her.
Robert D. Thomas
Los Angeles
